Terms & Privacy

Terms & Conditions

Updated:  July 17, 2023

2023 Fihi Nutrition, Inc. ALL RIGHTS RESERVED. Please refer to the legal notice below for Terms of Use.

This website is operated by Fihi Nutrition, Inc. The website address for Fihi Nutrition is https://www.FihiNutrition.com. The mailing address for Fihi Nutrition is 11644 Bellflower Blvd, Apt #C, Downey, California – 90241. All users of this website agree that access to and use of this website is subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at the user’s own risk. These terms and conditions are subject to change at any time without prior notice. Any changes will be reflected on the Legal Notice page of the FihiNutrition.com website.

By making a purchase from FihiNutrition.com, you understand and agree that Fihi Nutrition may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization.

All images, graphics, code, software and other content used on or incorporated into this website are subject to intellectual property rights held by or licensed to Fihi Nutrition or its affiliates. Subject to your compliance with these terms of use, Fihi Nutrition grants you a limited, non-exclusive, non-transferable, non-sub-licensable license to access and make personal and non-commercial use of this website. This license does not include:

(a) any commercial use of this website or its contents;

(b) any collection or use of any product listings, descriptions, images or videos;

(c) any derivative use of the website or its contents;

(d) any downloading, copying or other use of the website or its contents for the benefit of any third party; or

(e) any use of data mining, robots or similar data gathering and extraction tools.

This website and its contents may not be reproduced, sold, visited, or otherwise exploited for any commercial purpose without the prior express written consent of Fihi Nutrition, Inc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) on this website or owned by Fihi Nutrition, or its affiliates, without first obtaining Fihi Nutrition’s express prior written consent.

This website may contain errors and may not be complete or current. FihiNutrition.com therefore reserves the right to the fullest extent allowed by law to correct any errors or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors or omissions may relate to product descriptions, pricing and availability, and we reserve the right to the fullest extent allowed by applicable law to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.

THE FIHINUTRITION.COM WEBSITE AND ALL PRODUCTS, INFORMATION, CONTENT, MATERIALS, SERVICES AND USER CONTENT INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE (COLLECTIVELY, THE “SITE CONTENTS”) ARE PROVIDED BY FIHINUTRITION.COM ON AN “AS IS,” “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. FIHINUTRITION.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, THE ACCURACY OR COMPLETENESS OF THE SITE CONTENTS, OR THAT THE WEBSITE OR EMAILS SENT FROM FIHINUTRITIION.COM ARE FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. YOU EXPRESSLY AGREE THAT YOUR USE OF THE FIHINUTRITION.COM WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMITTED BY LAW, FIHINUTRITION.COM DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE WEBSITE AND THE SITE CONTENTS, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

To the fullest extent allowed by applicable laws, neither FihiNutrition.com nor its corporate affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this website, email sent in connection with this website or any other website linked to this website. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if FihiNutrition.com is notified in advance of the potential for any such damages. These terms are binding in California but some other jurisdictions limit consumer limitations of liability, so some or all of the provisions above may not apply to you.

Fihi Nutrition does not make any representations or warranties about any website you may access through this website. Any such website is independent from FihiNutrition.com, and FihiNutrition.com has no control over, or responsibility with respect to, the information provided or activities undertaken by any such website. A link between FihiNutrition.com and another website does not mean that FihiNutrition.com endorses that website. You need to make your own independent decisions regarding your interactions or communications with any other website.

FihiNutrition.com does not want to receive confidential, proprietary or trade secret information through this website (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to FihiNutrition.com will be deemed non-confidential. And, by submitting any such information, you are granting FihiNutrition.com an irrevocable, perpetual and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever, including advertising. Please refer to our User Generated Content Policy for further information on any content you submit to this website.

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials available on the website infringe your copyright, you (or your agent) may send FihiNutrition.com a notice at the address listed below requesting that we remove the material or block access to it, but you must include the following information:

  1. Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work.
  2. Identification of the content that you believe to be infringing and its location. Please describe the content in as much detail as possible, and provide us with its URL or any other pertinent information that will allow us to locate the content.
  3. Your name, address, telephone number, and (if available) email address.
  4. A statement that you have a good faith belief that the use of the work you are reporting is not authorized by the copyright owner, its agent or the law.
  5. A statement that the information you have supplied is accurate, and indicating under penalty of perjury that you are the copyright owner or authorized representative.
  6. A signature or the electronic equivalent from the copyright holder or authorized representative.

If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. See http://www.copyright.gov for details. Notices and counter-notices should be sent to: Copyright Department, c/o Fihi Nutrition, 11644 Bellflower Blvd, Apt #C, Downey, California – 90241 or to support@fihinutrition.com. We suggest that you consult your legal advisor before filing a notice or counter-notice.

FihiNutrition.com has the right but assumes no voluntary duty to monitor and edit or remove any comments or product review (“Comments”) posted by users on this site. You are solely responsible for the Comments you post on or through this site, for their accuracy, and for the consequences of submitting and posting those Comments. Also, you should be skeptical about information provided by others, and you acknowledge that the use of any Comments posted on the site is at your own risk to the fullest extent allowed by applicable law. For example, we are not responsible for, and we do not endorse, the opinions, advice, suggestions or recommendations posted or sent by users in any Comments and we specifically disclaim any liability in connection therewith to the fullest extent allowed by applicable law. You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or malware that could in any way affect the operation of this site.

By either (a) agreeing to our Terms of Service and Privacy Policy or (b) entering your phone number to opt-in to replenishment reminder messages and clicking “Submit”, you agree that we or our providers may send you text notifications and text marketing offers. While variable based on your purchase behavior, marketing-based text messages will not exceed 5 per month. You understand that consent is not a condition of purchase. You can unsubscribe from further text messages by replying STOP. Message and data rates may apply.

Privacy & Cookies

Updated:  July 17, 2023

Fihi Nutrition, Inc. (“FIHI,” “we,” “our,” or “us”) is committed to protecting personal data in accordance with applicable privacy, security, and other laws and regulations. This Privacy Policy (the “Privacy Policy”) applies to Fihi Nutrition when it handles personal data of consumers and business partners (collectively, “you”, “your” or “Customers”).  Information that we handle as personal data will be limited to information that meets the definition of “personal data” under applicable laws and regulations.

Please carefully read this Privacy Policy in its entirety. We may update this Privacy Policy from time to time, in accordance with our internal policies, technological developments, industry practices, or applicable laws and regulations.  If we make any changes to this Privacy Policy, we will post the revised version here, so please do review this page frequently.  In addition, we will conduct the necessary procedures (such as notifying you or obtaining your consent) required under applicable laws and regulations.

We may offer separate privacy policies, notices or terms and conditions with regard to personal data for providing you with specific goods or services (collectively, the “Specific Policy”) and when you take or use such specific goods or services, the Specific Policy is applied in addition to this Privacy Policy.  If there is any inconsistency among any provision of this Privacy Policy and the Specific Policy, the provision that imposes stricter (or the strictest) obligations shall prevail. 


1. CATEGORIES OF PERSONAL DATA WE COLLECT

Categories of information that we collect about you are set forth below:

  • Identifiers such as name, customer identifier, email address, telephone numbers, and ZIP code;
  • Demographic data such as gender, age, and date of birth;
  • Transaction data such as your order details and payment data, including, without limitation, credit card information (e.g., full number, last 4 digits, and type), shipping and billing addresses, and billing history;
  • Security credentials such as your login ID and password;
  • Website usage and tracking data such as browsing history and information regarding your device (such as your IP address, device identifiers, networks, browser, and operating system);
  • Reviews, opinions, comments, inquiries, and indications about FIHI’s goods and services; and
  • Other categories of personal data necessary for the purposes described in SECTION “HOW WE USE YOUR PERSONAL DATA” below (if required under applicable law, we will notify you of the categories of such personal data separately).

The means that we use to collect personal data directly from you includes, without limitation, through our websites or social networking sites (such as when you access or browse our websites or social networking sites; when you place online orders; when you join the Taster’s Circle email / SMS subscriber communications; when you participate in an online sweepstakes or survey; when you book a tour; or when you upload and submit your reviews, opinions, comments, inquiries, or indications), by e-mail, by postal mail or fax, through a meeting, or by use of cookies and other similar technologies (for cookies and other similar technologies, please refer to SECTION 7. “COOKIES AND SIMILAR TECHNOLOGIES” below).

As described in SECTION 3. “HOW WE SHARE YOUR PERSONAL DATA” below, we may collect personal data from our affiliates.  We may also collect personal data from publicly available sources such as third-party websites, blogs, social media sites, and professional networking sites.


2. HOW WE USE YOUR PERSONAL DATA

We use your personal data for the purposes described below:

  • fulfilling our contractual obligations in relation to transactions with you including, without limitation, processing your orders and payments;
  • communicating with you about the goods, services, campaigns, contests, sweepstakes, and other events offered by including, without limitation, responding to your inquiries and opinions, providing news and information which we think will be beneficial to you, or notifying you of promotional events, and shipping out prizes related to campaigns, contests, sweepstakes, and other events;
  • administering and managing your participation in surveys, campaigns, contests, sweepstakes, the Taster’s Circle email / SMS subscriber communications, tours, and other events;
  • monitoring and analyzing trends, usage and the status of activities in connection with our goods and services with an aim to improve or develop our goods and services;
  • detecting, investigating, and preventing fraudulent transactions and other illegal activities; and protecting or defending the rights and property of FIHI, you, and others;
  • conducting marketing and advertising based on your tastes and preferences by analyzing information such as browsing history obtained from you;
  • reporting internally;
  • carrying out any other purpose described to you at the time personal data was collected;
  • conducting internal audits;
  • complying with applicable laws, regulations, and other requirements (such as cooperating with law enforcement agencies, regulatory authorities, and other governmental agencies);
  • responding to any request from you; and
  • carrying out such other purposes as mentioned in SECTION “HOW WE SHARE YOUR PERSONAL DATA” below.

We may also enhance or merge data we collect from you with data collected from third-parties for purposes of marketing products and services to our Customers.


3. HOW WE SHARE YOUR PERSONAL DATA

We may share or disclose your personal data as described below:

  • sharing among our affiliates (i) where such sharing is necessary for the purposes described in Section 2. “How We Use Your Personal Data” above, or (ii) with your consent, if prior consent is necessary under applicable law;
  • sharing with distributors and retailers for providing Customers with our goods and services, provided that they are required to use the personal data which we share only for the purpose of providing Customers with our goods and services and to process such personal data in compliance with all applicable laws and regulations;
  • sharing with digital marketing and web development agencies for digital marketing and website related activities, provided that they are required to use the personal data which we share only for the purpose of digital marketing and/or developing and updating websites for us and to process such personal data in compliance with all applicable laws and regulations;
  • sharing with external analysis agencies for evaluation of product defects, provided that they are required to use the personal data which we share only for the evaluation purpose of product defects and to process your personal data in compliance with all applicable laws and regulations;
  • sharing with companies or individuals (including, without limitation, service providers, agents, sub-contractors and contractors), where such sharing is necessary for providing our goods, campaigns, contests, sweepstakes and services, including, without limitation, sending consumer prizes to you, provided that they are required to use the personal data which we share only for the purpose of providing our goods, campaigns, contests, sweepstakes and services and to process your personal data in compliance with all applicable laws and regulations;
  • sharing with our professional advisors and representatives such as lawyers, accountants, and financial advisors, to the extent necessary and only if they are bound to keep your personal data confidential;
  • disclosing where required by law, where requested by a government entity, or where necessary to prevent crime or to protect the rights, property, or personal safety of Fihi Nutrition, its officers and employees, Customers, or any other person; and
  • sharing personal data as otherwise permitted by applicable law.

We may also share statistical, aggregated, or de-identified information with third-parties in a form that cannot reasonably identify you.


4. DATA TRANSFERS OUTSIDE OF THE COUNTRY

We may transfer any personal data we collect from you to countries outside of the U.S. (including, without limitation, those where our affiliates are located) and handle the personal data in such other countries, unless the transfer is restricted by applicable law.


5. SECURITY

We endeavor to take reasonable physical, technical, and procedural measures to safeguard personal data. For example, we adopt a variety of technical solutions designed to make shopping safe at our website such as utilizing industry standard encryption methods. We also restrict access to your sensitive data both online and offline and authorize access to sensitive data only by those personnel who need access to such data to perform their job responsibilities and have received training on our security and privacy practices.  However, no data transmission over the Internet or security measures can guarantee security. You must keep (including, without limitation, taking reasonable steps to keep) confidential any user names and passwords issued by or relating to our website and inform us promptly of any possible compromise or security breaches. If you have any questions about the security of our website, you can send an email to support@fihinutrition.com.


6. DO NOT TRACK SIGNALS

Some web browsers may have a “Do Not Track” setting that transmits a “Do Not Track” signal. FIHI currently does not respond to Do Not Track signals because a uniform technological standard has not yet been developed.


7. COOKIES AND SIMILAR TECHNOLOGIES

Cookies and other similar technologies are used on certain pages of our website and other third-party websites. Cookies are a technology for communicating between the website’s server and the browser. With cookies, your viewing history of a certain website such as our website is recorded, which makes your use of the internet more personalized or beneficial. Cookies are widespread as a standard technology of the internet, and are used by many sites for the purpose of improving customer convenience, displaying advertising to customers and collecting statistics.  We may allow certain third-party analytics providers to include cookies and similar technologies within the pages of the website to collect information regarding how visitors use the website and the effectiveness of the website to help us improve and optimize the website and products and services we offer.

By changing the cookie settings, you can block cookies that are not strictly necessary.  However, by blocking cookies, you may become unable to use some of the services on the site.  Furthermore, depending on your usage environment (such as browser settings and internet connection), it may not be possible to block cookies.


8. EMAILING AND MARKETING COMMUNICATIONS

You may opt out of our marketing communications by following the methods below or by contacting us as set forth below in SECTION 10. “CONTACT DETAILS”.

  • To unsubscribe from email communications, please click “unsubscribe” at the bottom of the email.
  • To unsubscribe from SMS messages, please reply to the SMS message with “STOP.”

Please note that if you opt out of receiving marketing communications, you may still receive our messages that are necessary for transactional and administrative purposes.

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits California residents to request information regarding our disclosure of personal data to third-parties for their direct marketing purposes.  We do not disclose your personal data for third-parties’ direct marketing purposes.


9. THIRD-PARTY SERVICES / WEBSITES

Our websites may ask you to provide personal data, such as when you log into the website by using a login ID, password, and the like. Some functionality may allow you to share feeds or post content to social media and professional networking sites by using third-party authentication tools. Any information that is captured through the use of such functionality is governed by the relevant third-party privacy policy and terms, not by this Privacy Policy.

Our websites contain links to third-party websites.  We bear no responsibility for anything related to such other websites linked from our websites, including, without limitation, for the privacy on such other websites.  In addition, we bear no responsibility for any handling of personal data or other information submitted by you through those websites, or otherwise collected from you by those website operators.


10. CONTACT DETAILS

If you have any questions about this Privacy Policy, or our handling of personal data, please contact us by email at support@fihinutrition.com, by submitting your inquiry online at https://fihinutrition.com/index.php/contact-us/, or by phone call at (657) 348-3085.


11. CHILDREN

We follow applicable laws and regulations when collecting personal data from children. We do not knowingly collect any personal data from children under the age of 13.  If you believe a child under the age of 13 has provided us with personal data, please contact us by calling (657) 348-3085.  Please note that such contact must be made by a parent or legal guardian of that child.