Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we typically can’t offer you a refund or exchange. But please contact us, your satisfaction is our top-priority.
We want you to be happy with your purchase, and we stand behind the quality of our products. If you try something and it doesn’t work for you, you may return it - opened or unopened - for a refund within 30 days of delivery. We do not require that items be unused, but all products must be returned in order to receive a refund.
Additional non-returnable items:
• Gift cards
• Downloadable software products
• Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet:
• First check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at support@fihinutrition.com.
Sale Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@fihinutrition.com and mail your item to:
Fihi Nutrition
501 N Fairview St, Unit #19
Santa Ana, California - 92703
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift or was shipped to the gift giver, we’ll send the refund to the gift giver directly.
Shipping
To return your product, please mail it to:
Fihi Nutrition
501 N Fairview St, Unit #19
Santa Ana, California - 92703
You will be responsible for paying for your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be reimbursed.
If you are shipping an item over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.