FAQs
Please read our FAQs page to find out more.
Do you ship to P.O. boxes?
We don’t currently ship to P.O. boxes because not all of our carriers can deliver to them. Physical addresses only please!
How can I cancel or change my order?
Once your order is placed and processed, we're unable to edit the items in your order or fully cancel your order since we strive to fulfill orders asap. If you need help, email us at support@fihinutrition.com we can’t guarantee any changes or cancellations, but we’ll do our best!
HOT TIP: If you’re using a payment method like Shop Pay, Apple Pay, or Paypal, make sure your shipping address is updated before checking out to avoid sending your order to the wrong address!
What is your return policy?
We can’t accept returns of food items, BUT we have a 30-day money-back guarantee on all our products! If you have any issues, shoot us an email at support@fihinutrition.com and we’ll get you taken care of :)
Where do you ship to?
We currently ship to all 50 U.S. states (yes! Including Hawaii & Alaska) year-round.
Can I take all 4 kinds of fihi chocolates in one day?
Yes! All our products are intended to be consumed daily and are designed to complement one another. You can get the full wellness experience by trying all 4 formulas. Feel the difference when your body functions on superfoods.
Are fihi products vegan, organic, or gluten-free?
Yes! We take a lot of pride in our sourcing and the quality of every ingredient we put in into our products. All fihi chocolates are made with mostly organic ingredients, vegetarian, gluten-free, kosher, and made in California.
Is there a minimum age requirement for taking fihi? Can I take fihi if I’m pregnant, breastfeeding or have any contraindications?
There's no minimum age requirement for consuming fihi products, but they were designed for adults and have not been extensively tested with children or teenagers.
We’re unaware of any ingredients in our chocolates or superfood blends that could negatively impact a young person. That being said, if you are concerned about a child taking fihi, we always recommend talking to a pediatrician first!
We don’t have access to conclusive studies performed with people who may have contraindications, are pregnant, breastfeeding, or who have certain chronic health conditions, to be able to make any claims about the safety of functional superfoods in those circumstances. Always consult your doctor before making any changes to your health and wellness routine if you have chronic health issues or if you are
pregnant.
What percentage cacao are your chocolates?
All of our chocolates contain 60% cacao
(minimum), ~10% nut/seed/berry cluster, and ~25% coconut sugar.
What are mycotoxins?
Mycotoxins are toxic compounds produced by mold. These are commonly found on grain, nuts, dried fruits, coffee beans and almost all cacao (not ours!). Some people are genetically more vulnerable to the harmful effects of mycotoxins, but they harm everyone. Different mycotoxins can disrupt the endocrine (hormone systems), damage organs, compromise immunity, and lead to serious diseases.
Our cacao and coffee is processed very carefully in small batches to prevent the growth of mold and formation of mycotoxins, as verified by multiple 3rd party labs.
When will my order arrive?
This depends on the shipping method you select. For orders within the US, USPS Priority generally takes 2-3 business day, and USPS Economy generally takes 4-6 business days.
How much does shipping cost?
Shipping cost will depend on what products you're ordering, where you're located and what shipping method you select. The best thing to do is add all your items to the cart and proceed to checkout. Once you put in your shipping address, you'll see all the different shipping options and prices available to you.
We do our best to make shipping as affordable as possible. We never add an "upcharge" on shipping prices as so many companies do and what you pay for shipping is always actually less than what the shipping companies are charging us.
We offer free shipping within the US on orders over $75 and internationally orders of over $200.